Approval and Ticketing Workflows in Slack
Wrangle is the fastest way to automate ticketing and approvals in Slack. Ask for approvals, assign tasks and track the lifecycle of requests.
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A Better Way to Manage Ticketing and Requests in Slack
Get the complete picture
- Stop the back and forth by collecting all the information at the time of submission.
Automatically route work
- Effortlessly route requests based on the workflows you've created for your business.
Keep teams up-to-date
- Keep requestees in the loop every time the status of a ticket changes.
Wrangle Automates Slack Requests for Your Department
Product and Engineering
- Bug Reports
- Feature Requests
- CX Escalations
Marketing
- Content Reviews
- Collateral Requests
- Campaign Reviews
Sales
- Sales Quoting Approval
- Lead Acceptance
- Contract Approvals
Legal
- Contract Management
- Risk Review
- Inbound Requests
Finance
- Budget and Forecasting
- Vendor Approval
- Reporting and Expenses
HR
- Recruiting and Onboarding
- PTO Requests
- Employee Recognition
Effortlessly integrate ticketing and workflows in Slack.
Speed up decision making
Get to a decision faster by bringing requests into chat. Allow your teams to file, track and resolve tickets in Slack.
Start a request with one keystroke
- Kick-off your request in Slack by choosing the appropriate workflow. Wrangle’s intake form ensures the assignee has all the relevant information to review.
Route tickets automatically
- Wrangle expedites ticketing by assigning requests to the right person. Assignees receive an alert in a Slack thread when the ticket is created.
Approve or deny with a single click
- No need to login to another application to approve or deny a request. Tickets can be approved or denied with a single click.
Remove communication barriers
Wrangle keeps teams aligned with real-time notifications, a transparent dashboard, and the ability to search open and closed tickets. No more nagging co-workers. No more babysitting Slack channels.
Receive real-time updates
- Approvals and tasks are posted in a Slack thread so that teams can keep track of the status of a request. Wrangle sends reminders when a task is late.
View tickets across all channels
- A bird's-eye view of all your tickets is available in the dashboard, helping you ensure accountability, transparency, and efficiency.
Search for open and closed tickets
- Don't lose important work and tasks in Slack. Search for open and closed tickets. Apply filters to search based on the status, assignee, channel, and more. Way better than Slack's default search.
Never miss a deadline
Task lists help you deliver. Stay on top of your to-dos, see work in progress and help your teams stay organized.
Stay on track with task lists
- Don't let work fall through the cracks. Wrangle keeps work moving by automatically notifying the assignee whenever a task is due.
See work in progress
- Never wonder what's holding up a process. You can see all the work in progress in your workflows and easily drill down to see why something is stuck.
Keep work organized
- Stay organized by managing your tasks and approvals in Slack. Reduce context switching and minimize reliance on external applications.
Automate repeating tasks and processes
Apply workflows to your common processes turning mundane tasks into actionable requests.
No-code workflow builder
- Build advanced business process automation with ease and speed using Wrangle's no-code workflow builder. Choose from a gallery of workflow templates or create your own from scratch.
Dynamic workflows based on conditional steps
- Create dynamic workflows with conditional steps that can be triggered based on the data in your intake forms.
Keep private data secure
- Some workflows aren't meant for public consumption. When privacy is a priority, notify requesters via DM instead of in channel, keeping sensitive data out of sight.
Wrangle integrates seamlessly with virtually any application making it easy to trigger workflows based on user actions in other platforms
The AvantStay team has been growing rapidly and, Wrangle is the tool behind the scenes keeping our workflows on track in Slack. Wrangle saves us hundreds of hours a month while also ensuring nothing gets lost in the chaos of Slack.
In companies, people have been abusing Slack for tickets for years. Wrangle fixes everything. As an Ops professional this is everything I have ever wanted. To have all this housed in Slack? Phenomenal.
As a startup, we run on slim margins but, we needed a way to automate and streamline our security compliance needs. Wrangle has allowed us to build out approval workflows that otherwise would have to be tracked and done manually, likely resulting in human error.