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Unlike other platforms, requests are initiated, acted on, and tracked in Slack. Wrangle automatically updates users on the status of their tickets and makes sure nothing slips through the cracks.
IT Help Desk
Wrangle makes ticketing and workflow management easy by bringing requests into the platform we use most. Instead of logging into a separate tool, allow your teams to file, track and resolve tickets directly in Slack.
Advanced forms trigger workflows
Expansive ticket types for all your use cases
Wrangle helps you expedite resolution by automatically assigning tickets to the right place. Instead of manually assigning, Wrangle will alert the appropriate individuals and allow them to handle the issue directly in Slack.
Route to specific people or to people who completed earlier work on the ticket
Conditional logic supports complex use cases
Wrangle's dashboard gives you a bird's-eye view of your tickets and workflows, ensuring accountability, transparency, and efficiency. You'll be able to keep things on track without constantly reminding teammates of due dates and deadlines.
See tickets across all channels in Slack
Never miss a deadline
Wrangle integrates seamlessly with virtually any application making it easy to trigger workflows based on user actions in other platforms
The AvantStay team has been growing rapidly and, Wrangle is the tool behind the scenes keeping our workflows on track in Slack. Wrangle saves us hundreds of hours a month while also ensuring nothing gets lost in the chaos of Slack.
In companies, people have been abusing Slack for tickets for years. Wrangle fixes everything. As an Ops professional this is everything I have ever wanted. To have all this housed in Slack? Phenomenal.
As a startup, we run on slim margins but, we needed a way to automate and streamline our security compliance needs. Wrangle has allowed us to build out approval workflows that otherwise would have to be tracked and done manually, likely resulting in human error.
The right price for you, whoever you are
Limited to 2 help desk agents
30 days history
Add tasks and approvals to tickets
Start and track tickets in Slack
Chat about tickets in Slack threads
Dashboard of all tickets
Reminders if agents are late
All features from free plan
Re-assign tickets to other agents
Conditional logic to route tickets
Attach files when starting tickets
Private tickets for sensitive issues
Export ticket history
Integrate ticketing with thousands of other apps
Kick off tickets on a schedule or via webhooks
Roles and permission levels for users
Email and chat support
All features from Pro plan
Ticket workflow design assistance
Dedicated success manager
Get help from us via Slack Connect and Zoom
Slack Enterprise Grid support